Customer Support Services- including Technical Support Service, Help Desks, Order Taking, Reservations/Bookings, Call Pre-screening, Response Handling and Message Taking
Transcription Services- Guaranteed consistent high quality conversion of your audio-video to text output voice transcription.
Quality Assurance/Quality Control Services- our experienced QA staff provides scoring and monitoring of both telemarketing, transcription and data services to ensure accuracy and quality expectations are met, carrying out comprehensive observations and delivery of meaningful and actionable feedback to our clients.
Data Entry, Research & Gathering- Our expert team gathers vital information and offers extensive research services which enable you to attain business excellence.
Inbound/Outbound Telemarketing Service - Our centers experience covers both consumer and business to business markets, promoting both products and services. Services include development of new customers, database building and cleaning, prospect qualification, sales lead generation and market research.
EDI Mapping, Translation & Testing-NPIC will take over the task of mapping inbound and outbound EDI messages to your trading partners, convert all standard EDI formats into the specific formats required to integrate with your back-end accounting system, and assist in testing mapping and translation prior to going live for a smooth transition.